Constructive Conflict

Just back from holiday earlier this week, fully refreshed to facilitate the Constructive Conflict session on behalf of You Can Now earlier today. We talked about listening, empathy and reframe alongside more assertive ways to communicate.

This is one of my favourite slides from the material we share. It outlines the key skills that we can draw on in conflict resolution and builds on Stephen Coveys famous quote – “Seek first to Understand”.

Any other skills or tips you might add on to this slide for dealing with conflict constructively?